BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//hacksw/handcal//NONSGML v1.0//EN
METHOD:PUBLISH
BEGIN:VEVENT
DTSTAMP:20260316T172055Z
DESCRIPTION:Click for Latest Location Information: http://das2018.dataversi
 ty.net/sessionPop.cfm?confid=124&proposalid=9868\n<p>Next generation servic
 e management (NGSM) approaches and architecture is called by different name
 s such as Cloud Service Management, Digital Service Management,&nbsp;and Co
 gnitive Service Management.&nbsp;Taking an &ldquo;As a Service,&rdquo; appr
 oach my NGSM has four&nbsp;Service Areas. The workshop will discuss a data 
 architecture for NGSM and the four NGSM Service areas, including:&nbsp;</p>
 \n<ol>\n	Introduction to NGSM and the four Service Areas of NGSM\n	<ol>\n
 Core SM (ITIL v3, ITIL v4, COBIT, GXP &hellip;)\n
 Cloud Service Management (CSM) or Cloud-Ops\n
 Agile Service Management (ASM) or Dev-Ops\n
 Cognitive Service Management or AI-Ops\n	</ol>\n	\n
 Enterprise Data Architecture for NGSM Governance\n	<ol>\n
 Alignment Perspective\n	</ol>\n	\n
 Enterprise Data Architecture for NGSM Governance\n	<ol>\n
 Monitoring &amp; Control Perspective\n	</ol>\n	\n
 Data Models for each of the 4 Service Areas\n	<ol>\n		Core SM\n
 Cloud SM (Cloud-Ops)\n		Agile SM (Dev-Ops)\n		Cognitive SM (AI-Ops)\n
 </ol>\n	\n</ol>\n
DTSTART:20181009T083000
SUMMARY:Data Architecture for Next-Generation Service Management
DTEND:20181009T114459
LOCATION: See Description
END:VEVENT
END:VCALENDAR